itris Recruitment CRM | LHi Group Case Study

The Client:

LHi Group is a global powerhouse in the world of recruitment which has combined award-winning brands such as Lawrence Harvey, SciPro, Harper Harrison and Piper Maddox to form one of the most successful and well-known recruitment leaders there is.

Brief:

LHi Group had been with itris recruitment software since 2008 and wanted a more modern, intuitive user interface (UI). After reviewing many recruitment software suppliers, they soon realised that itris 9 not only offered the most modern UI but also had a number of innovative features that its competitors could not provide.

They decided to upgrade to itris 9 and undertake a full data migration and training programme to aid user adoption with little to no down time.

“We implemented itris 9 recruitment software in 2020 to further support our consultant processes and improve our customer management. Not only is it aesthetically pleasing but also user friendly and intuitive as it reflects the recruitment lifecycle in a more continuous way.”

Jim Denning | CEO

Client Requirements:

• 180+ users with various permissions and access
• Manage multiple workflows at once
• Integrations with DaXtra CV Parsing and Broadbean
• Two-way Microsoft Outlook integration
• The ability to host their own data
• Hybrid cloud access for remote workers
• Bulk email and SMS
• Customisable fields
• Detailed searching, including global postcode radius
• Multiple CV Marketing
• Improve communication and visibility across their global offices
• itris 8 to itris 9 data migration
• Comprehensive, visual reporting
• User friendly dashboards

The Project:

Our highly skilled implementation team developed a unique plan based on LHi’s requirements which included a full data map and feature analysis across multiple teams.

All users were supplied with state of the art training materials and personal consultation throughout the project. Floor walking exercises were rolled out and focus groups conducted at various sites to help increase user adoption.

After several months of data migration work and hands on training, during a global pandemic, LHi Group went live with itris 9 recruitment software across multiple, global offices with zero downtime.

The Result:

LHi group have seen a number of benefits from using itris 9 and continue be supported by their new recruitment CRM supplier with regular training and updates. Its many users have adopted the system well and supplied a number of suggestions which have been implemented in a timely manner.

“Additions such as the Kanban board for job activity, has made it easier for consultants to track job flow and the new CV Marketing Hub makes the process of CV marketing much more simplified, saving time and energy for consultants. The new and improved dashboard is a great way of focusing consultants to look at the most pressing activities (that will generate revenue in the near future) and of course, being cloud based has been a real asset to us in the increasingly remote world.

The level of support and  partnership we have received is second to none and we continue to receive regular updates to the system which carries even more innovative features than we signed up for. All our consultants can submit their own suggestions and feedback through the system which we have seen implemented in a very short space of time ”

Jim Denning | CEO

“LHi have been a customer of itris for many years and were very pleased when itris 9 came out. It is such a user friendly interface, the range of functionality is great and and the general work flow is ideal for the recruitment process. When wanting new features or additions to the system, the team get right to it and release updates every few months to constantly improve and develop it. Looking forward to seeing what is being implemented next!”

Janna Connolly | Business Services Manager | New York

Published

This itris 9 Recruitment Software case study was published September 2021